Herschenia A. Brown
I help employees feel heard while helping employers understand what’s really happening in their organizations.
- Outsourced Ombudsperson
- Workplace Mediator
- Corporate Conflict Resolution Strategist
- Advocate Against Workplace Bullying
- Author and Speaker
In Agreement Dispute Resolution’s (IADR) missions is to support firms in resolving conflict, building communication, and strengthening engagement for better work cultures through conflict resolution strategies.
Neutral
Confidential
Informal
Independent
Integrity
SERVICES
PRODUCTS
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While you’re at it, grab one for your work buddy.
Courses
Unresolved conflict doesn’t just disrupt your workplace—it threatens your bottom line and keeps executives up at night. How leaders navigate conflict shapes employee morale, customer trust, and competitive advantage. Yet workplace bullying and toxic dynamics often go unnoticed or unaddressed, silently eroding profits while traditional solutions fall short. Learn how to transform conflict into strategic advantage.
YouTube Channel
FAQ's
NEUTRAL
Being an Ombuds and Mediator, I do not advocate for a particular party or interest. My position is to work within the ethical principles of either role to facilitate resolving the dispute.
The goal of any Mediator is to successfully facilitate the dialogue, using neutrality and confidentiality in supporting both parties in reaching an agreement to their dispute.
NOT AN OFFICE-OF-NOTICE (OMBUDSPERSON)
As an Ombuds, I am not an office-of-notice. Which means I do not investigate or make decisions. I abide by the four ethical principles of confidentiality, informality, neutrality, and independence of the organization.
IMPARTIAL TO CULTURE
As an Outsourced Ombuds, my role is a very valuable resource because I am unfamiliar with the current work culture, thereby enhancing neutrality and trust among visitors. The same benefit applies to mediation in any type of organization.
VIRTUAL BENEFITS OF AN OUTSOURCED OMBUDS
I can provide services from anywhere in the world to everywhere in the world. In addition, as an Outsourced Ombuds, a visitor may be more trusting and comfortable with sharing details and expressing emotions.
VALUE PROPOSITION OF A CONFLICT RESOLUTION PROFESSIONAL
My past experiences in corporate spaces led me to the field of dispute resolution. What I have learned is many companies have room for improvement when it comes to valuing their most valuable asset – employees. I have spoken and written articles for multiple media platforms on how to improve workplace cultures.
My education and training in alternative dispute resolution, including Pepperdine University’s Straus Institute for Dispute Resolution and years of conflict resolution experience, make me the right fit for your firm’s needs. Plus, I have over twenty years combined experience in finance and project management (over ten of those years at global law firms).
I also volunteered for three years at the American Bar Association Dispute Resolution Section where I serve as Chair of the Diversity Committee.
ROI OF AN OMBUDS & MEDIATOR
There is a high price to conflict in the workplace. According to BizFluent, studies show that “American companies lose a staggering $359 billion due to workplace conflicts” – from absenteeism and insurance claims to a damaged company reputation (click here to read the article). Guess what? This also includes law firms!
Investing in a conflict resolution professional to identify issues and suggest critical systemic changes is a must. As an Ombuds , I am the first line of contact for employee disputes and can facilitate informal mediation between employees effectively and confidentially. This role is vital in improving attrition, workforce relations, and productivity, thus contributing to the firm saving time and money in the long-run.
To learn more about an Organizational Ombuds, click here. Trust me, everyone organization of every industry needs and Ombuds… seriously!
As a Workplace Mediator, I facilitate the resolution between employees and teams. This is an alternative stand-alone, formal option.
AFFORDABILITY
Compared to losing money, time, and reputation, both Outsourced Ombuds and Workplace Mediator services are quite the investment. Both roles are contracted out compared to the cost of hiring full-time employees.
REFUND POLICY
There are no refunds for products purchased.
WHO IS THE BOOK FOR?
Written for leaders at every level, this book reveals the true cost of workplace bullying and provides actionable tools to transform your culture. Whether you’re managing teams or navigating bullying yourself, you’ll find strategies and case studies that apply to any role or position.
