Herschenia Arianne Brown
ADR, MBA, CIHC
Employment Mediator | External Ombuds
Corporate Wellness Consultant | Speaker
Amazon Bestselling Author
Alternative Dispute Resolutions for Organizations
Facilitating the discussion between legal counsel of the employee and employer to bring both sides to an agreement through neutrality and confidentiality, avoiding the lengthy time and expensive costs of litigation.
Conflict between employees and teams is inevitable. Facilitating group dialogue to resolve the conflict and create a productive, engaged workforce is crucial to any organization.
Customers file insurance claims everyday to recoup any damage or loss . Whether health, auto, or home owners insurance claims are filed, a dispute between the insurance company and insured can be settled through mediation.
Serving as the initial office employees contact confidentially with their issues and concerns, and facilitates solutions for resolution through confidentiality, neutrality, impartiality, and independence.
Corporate Wellness Consultant
Identifying risks of your current wellness culture that are a result of high conflict and help your organization take steps towards increased productivity to build a better workplace.
Being an Ombuds and Mediator, I do not advocate for a particular party or interest. My position is to work within the ethical principles of either role to facilitate resolving the dispute.
The goal of any Mediator is to successfully facilitate the dialogue, using neutrality, impartiality, and confidentiality in supporting both parties in reaching an agreement to their dispute.
As an Ombuds, I am not an office-of-notice. Which means I do not investigate or make decisions. I abide by the four ethical principles of confidentiality, impartiality, neutrality, and independence of the organization or institution.
As an External Ombuds, my role is a very valuable resource because I am unfamiliar with the current work culture; thereby enhancing neutrality and trust among visitors. The same benefit applies to mediation in any type of organization.
I can provide services from anywhere in the world to everywhere in the world. In addition, as an External Ombuds, a visitor may be more trusting, and comfortable with sharing details and expressing emotions.
My personal experience has lead me to become a fixture in the world of dispute resolution. What I have learned is that many companies have a lot of room for improvement when it comes to valuing their most valuable asset – their employees. I’ve spoken at and written articles for multiple media platforms on how to improve the wellness culture of a company.
As a female African-American business owner, you would be supporting a minority-owned business.
My education and training in alternative dispute resolution, including Pepperdine University’s Straus Institute for Dispute Resolution, and over twelve years of conflict resolution experience make me a great solution for your company’s needs.
There is a high price to conflict in the workplace. According to BizFluent, studies show that “American companies lose a staggering $359 billion due to workplace conflicts” – from absenteeism and insurance claims to litigation and damaging a company’s reputation (click here to read the article). Investing in a Corporate Consultant to identify issues and create an action plan is not enough. As an Ombuds , I am the first line of contact for employee disputes. And as a Corporate Mediator, I facilitate disputes between employees confidentially. Both serve as vital roles in improving attrition, workforce relations, and productivity. Thus, helping an organization save time and money in the long-run. This also applies to higher education institutions.
To learn more about what an Organizational Ombuds does, click here.
Compared to losing time, money, and reputation, both External Ombuds and Mediator services are quite affordable. Also, as an External Ombuds, I am a contracted consultant instead of full-time employee.
While attorneys and retired judges serve as mediators, the cost of their services is much higher. This allows me the opportunity to have a more affordable fee structure and provide a service more impartially.