Herschenia A. Brown
I help employees feel heard while helping employers understand what’s really happening in their organizations.
- Fractional Ombudsperson
- Workplace Mediator
- Corporate Conflict Resolution Strategist
- Advocate Against Workplace Bullying
- Author and Speaker
In Agreement Dispute Resolution’s (IADR) missions is to support firms in resolving conflict, building communication, and strengthening engagement for better work cultures through conflict resolution strategies.
Neutral
Confidential
Informal
Independent
Integrity
SPEAKER FOR
SERVICES
TESTIMONIALS
“Great mediator! Works diligently to get the resolution! Responds quickly and is very dependable. Very organized and excellent communicator!” – Holy Pils, Program Manager, Tarrant County Dispute Resolution
“I strongly recommend Ms. Herschenia Brown. I am a practicing attorney and former judge, and am in mediation several times a yeas. I was pleasantly surprised how Ms. Brown performed (a non-attorney mediator, so I had some doubts at the beginning). She did an excellent job and resolved our case. Mediator Brown kept all sides calm and focused, and helped them both find ways to simplify their matters and find an answer. In short, Herschenia Brown is as good or better than many attorney mediators—and for any lawyers reading this, do not hesitate to use her—she is great to work with.” –Trey Loftin, The Loftin Firm
PRODUCTS
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Courses
Unresolved conflict doesn’t just disrupt your workplace—it threatens your bottom line and keeps executives up at night. How leaders navigate conflict shapes employee morale, customer trust, and competitive advantage. Yet workplace bullying and toxic dynamics often go unnoticed or unaddressed, silently eroding profits while traditional solutions fall short. Learn how to transform conflict into strategic advantage.
YouTube Channel
FAQ's
NEUTRAL
Being an Ombuds and Mediator, I do not advocate for a particular party or interest. My position is to work within the ethical principles of either role to facilitate resolving the dispute.
The goal of any Mediator is to successfully facilitate the dialogue, using neutrality and confidentiality in supporting both parties in reaching an agreement to their dispute.
NOT AN OFFICE-OF-NOTICE (OMBUDSPERSON)
As an Ombuds, I am not an office-of-notice. Which means I do not investigate or make decisions. I abide by the four ethical principles of confidentiality, informality, neutrality, and independence of the organization.
IMPARTIAL TO CULTURE
As a Fractional Ombuds, my role is an invaluable conflict resolution resource, because I am disconnected from the current work culture, thereby enhancing neutrality and trust among visitors. The same benefit applies to mediation in any type of organization.
VIRTUAL BENEFITS OF A FRACTIONAL OMBUDS
I can provide services from anywhere in the world to everywhere in the world. In addition, as a Fractional Ombuds, a visitor may be more trusting and comfortable with sharing details and expressing emotions.
VALUE PROPOSITION OF A CONFLICT RESOLUTION PROFESSIONAL
My decades in corporate finance and project management showed me how the right conflict resolution approach transforms workplace culture and protects organizational performance. I pursued specialized training at Pepperdine University’s Straus Institute for Dispute Resolution to help leaders build environments where employees thrive.
I’ve successfully settled over 65% of disputes mediated for court system dispute resolution programs. In addition, I serve as Co-Chair of the Women and Diversity Committee for the American Bar Association Dispute Resolution Section and a frequent speaker on workplace culture strategies, bringing both practical business insight and ADR expertise to every engagement.
ROI OF AN OMBUDS & MEDIATOR
Unresolved workplace conflict costs American organizations an estimated $359 billion annually through productivity losses, turnover, and reputational damage. The question isn’t whether conflict exists in your organization. It’s whether you have the infrastructure to address it strategically.
As a Fractional Ombudsperson, I provide a confidential, neutral resource for employees to surface concerns early, before they escalate into formal complaints or litigation. I identify systemic patterns, facilitate informal resolution, and recommend organizational improvements that strengthen culture while protecting your bottom line.
I also provide Workplace Mediation as a stand-alone service for formal conflict resolution between employees or teams. This structured approach preserves working relationships while resolving disputes efficiently and confidentially.
Both services deliver measurable ROI through reduced legal costs, improved retention, and a workplace culture focused on performance, not politics.
AFFORDABILITY
When you consider the true cost of unresolved workplace conflict (legal fees averaging $160,000 per lawsuit, turnover costs exceeding 150% of annual salaries, and immeasurable reputational damage), both Fractional Ombudsperson and Workplace Mediator services become clear investments, not expenses. Contracting these services gives you enterprise-level conflict resolution expertise without the overhead of full-time hires. You gain flexible, scalable support that prevents small concerns from escalating into costly crises. The choice is simple: invest proactively in conflict resolution infrastructure, or pay exponentially more for reactive damage control.
REFUND POLICY
There are no refunds for products or services.
