EXTERNAL OMBUDS
Evening and weekend hours available for the
comfort and flexibility of Visitors.
External Organizational Ombuds
Most often, employees lack trust in Human Resources or Compliance departments for their concerns. As a matter of fact, research shows that 7 out of 10 employees do not trust HR.
The Ombuds is the first line of contact for any employee in a organization (regardless of occupation) to express conflict, concerns, and grievances. Ombuds complement HR, Employee Relations, and other departments by operating within four standards: confidentiality, informality, neutrality, and independence. The best part is a visitor (employee seeking the support of an Ombuds) can discuss concerns virtually without being seen entering or exiting an office, which provides a higher level of comfort for sharing and building trust. The Ombuds plays a critical role for improvement of the work culture by reporting issues plaguing the organization due to conflict, thereby saving the organization time, costs, and a damaging reputation.
Contact In Agreement Dispute Resolution to learn more about setting up an Ombuds Charter for your organization.
How an Ombuds Supports an Organization:
- Helps visitors make informed decisions regarding their concerns
- Facilitates between disputing parties
- Interprets corporate policies
- Provides conflict resolution training
- Complements other administrative resources
- Builds trusts among visitors to share grievances
- Uses fact-finding strategies and confidential data reporting
- Provides upward feedback for improvement of systemic issues
Click here to learn more about how an
External Outsourced Ombuds can help your organization.